EASYTRANSFER TRANSPORT®
Privacy Policy
& Impressum
Swiss nDSG compliant · GDPR aligned · Trademark registered with Swissreg.
Last updated: 1 September 2026.
Swiss nDSG compliant · GDPR aligned · Trademark registered with Swissreg.
Last updated: 1 September 2026.
When you book a transfer or interact with EasyTransfer Transport®, we collect the minimum data needed to deliver the service:
You have the right to:
To exercise these rights, email info@easy-transfers.ch · we respond within 30 days.
Self-service · Direct request
Enter your email address. We will send you a confirmation link to your inbox to verify and process your request.
For any privacy question, request, or complaint:
We may update this policy from time to time. Material changes will be communicated by email to active customers. The current version date is shown at the top of this page.
All pricing in CHF. Cancellations follow strict notice windows aligned with Swiss consumer fairness:
Refund rule: cancellations within the protected window without valid proof will not be refunded in full. A refund may be granted on a case-by-case basis upon submission of a verifiable proof (medical certificate, flight cancellation, force majeure document) via the dispute process (section 12).
No-show fee: if the client does not show up at the agreed pickup point and the driver waits the full SLA window, a no-show fee applies (CHF 50 to 200 depending on service tier).
Refunds are processed in 5 to 7 business days to the original payment method (Stripe).
All waiting is measured from the scheduled pickup time. A free waiting window is included with every service; beyond it, a waiting fee applies. All pricing in CHF, no hidden fees:
Airport example: 90 minutes waited = 30 chargeable minutes = CHF 37.50. Formula: (total minutes waited − 60) × CHF 1.25.
Hotel / other example: 45 minutes waited = 25 chargeable minutes = CHF 31.25. Formula: (total minutes waited − 20) × CHF 1.25.
Waiting time is tracked live and shown to the client. The waiting fee is separate from, and does not replace, the no-show fee described above.
If the actual route driven exceeds the quoted distance (e.g. detour requested by the passenger, road closure), the excess is charged per kilometre at the vehicle's standard rate: CHF 3.75/km (EQE), CHF 3.80/km (EQV), CHF 3.90/km (E-Class & V-Class), CHF 4.50/km (S-Class). Route is measured via GPS against the original quote; a small buffer is applied before any charge to absorb normal GPS variance.
Toll and parking fees incurred during the service are passed through at cost, up to CHF 50.00 (toll) and CHF 60.00 (parking) per booking without prior notice. Amounts above these thresholds are flagged for admin review before being charged.
To protect the vehicle and the next passenger, the following fees apply if reported by the chauffeur, tiered by severity: smoking or strong odour · CHF 200 / 400 / 600; soiling requiring cleaning · CHF 50 / 200 / 600; alcohol consumption in violation of the service terms · a fixed CHF 250.
Vehicle damage caused by a passenger is charged between CHF 80 and CHF 5,000 depending on severity, assessed by the admin. Lost item retrieval and return is charged between CHF 20 and CHF 80, covering the chauffeur's time and travel.
An additional pickup or drop-off point not included in the original booking is charged at a fixed rate of CHF 20.00 per extra stop, communicated before the stop is made where practical.
Any other reasonable, documented cost directly caused by the passenger and not covered above (e.g. an unforeseen access fee) may be charged up to CHF 100.00 per booking, with the driver's report and any supporting document attached to your invoice.
Every vehicle category is booked with a stated maximum luggage capacity, shown with the vehicle at the time of booking: sedans (Mercedes E-Class, S-Class, EQE) 3 cases maximum, being 2 medium cases and 1 cabin case · vans (Mercedes V-Class, EQV) 8 medium cases maximum. Capacity is always counted in medium and small cases, in a variable mix, never large or extra large ones, which exceed the load volume of the vehicle, so that the capacity of the vehicle is never exceeded.
Luggage travels in the luggage compartment only. Luggage is never carried in the space reserved for passengers, for their safety and comfort, in line with Swiss road traffic law in force (LCR/SVG, RS 741.01, art. 30 para. 2), under which a vehicle must not be overloaded and a load must be arranged so that it endangers or hinders no one and cannot fall.
If the luggage presented at pickup exceeds the capacity of the booked vehicle, or includes large or extra large cases, the chauffeur cannot load the excess into the passenger cabin. The client chooses between two options:
Download the luggage guide by vehicle (PDF) · capacity per category, case sizes and the two options above, on one page.
Extra costs reflect the actual, additional service or expense caused by the passenger beyond what was originally booked and priced, consistent with ordinary contract law under the Swiss Code of Obligations (CO/OR) governing mandates and service contracts, and, for clients in the European Union, the pre-contractual price transparency principles of the Consumer Rights Directive (2011/83/EU). All extra costs above require admin approval before being added to your invoice; nothing is charged automatically without review. If a valid payment method was provided for the original booking, approved extras may be charged to that same payment method without requiring a new checkout, in line with standard Swiss and EU practice for post-service adjustments (SCA/PSD2 off-session charging). Where this applies, your card issuer is informed at the time the original payment was authorised. You always receive an itemised invoice and receipt for every charge, listing the amount, reason and driver report.
If you believe a charge or decision is unfair, you may open a dispute. The flow is transparent and admin-mediated:
info@easy-transfers.ch or the API endpoint dispute.open, stating booking reference, dispute type, and reason.Data retained for disputes: report text, photo URLs, decision history, admin notes · for 7 years per Swiss accounting/auditability obligations.
To preserve the premium experience for all guests and the safety of drivers, the following rules apply during transfers:
Charges for incidents are reviewed by admin and notified to the responsible party with photo evidence and incident report. Disputes follow section 12.
EasyTransfer Transport® carries professional insurance covering passenger transport and civil liability in line with Swiss Federal Road Traffic Act (LCR/SVG) and EU directives:
In the event of an accident or claim, the driver will document the incident and contact the client immediately. EasyTransfer Transport®'s insurance handles claims processing per applicable jurisdiction. Insurance details and policy numbers are available on request to info@easy-transfers.ch.
The name EasyTransfer Transport® and its associated logo are registered trademarks of José Ricardo da Silva Correia, sole owner and operator of EasyTransfer Transport®, Chemin du Midi 15d · 1260 Nyon · Switzerland.
Legal basis · Swiss Federal Act on the Protection of Trade Marks and Indications of Source (LPM / MSchG) of 28 August 1992, RS 232.11 · together with its Ordinance on Trade Marks (OPM / MSchV) of 23 December 1992, RS 232.111.
Unauthorized use · reproduction, imitation, or use of the EasyTransfer Transport® name, logo, or any confusingly similar variation in commerce without prior written consent from the rights holder constitutes trademark infringement under Swiss law (Art. 13 LPM) and applicable international conventions. Civil action, criminal complaint, and customs intervention are available remedies.
Permitted use · nominal reference (e.g. press, reviews, comparative information) is permitted provided it is not misleading, not commercial in nature, and does not suggest endorsement or partnership.
Anti-fraud notice · we only honour registration and renewal correspondence issued directly by the Swiss Federal Institute of Intellectual Property (IGE / IPI). Invoices originating from private "trademark registers" or unsolicited renewal offers are not endorsed by us and should be disregarded; see www.ipi.ch/avertissement for the official list of known doubtful providers.
To request a licence, propose a partnership, or report a suspected infringement, please write to info@easy-transfers.ch.